Answers to Your Questions
Frequently asked questions
A serving size can vary depending on what you need. For charcuterie boards and grazing tables, portions change based on whether you want the board to feed your guests as a meal or simply serve as an appetizer. It also depends on the style of board or table you choose, the size, and the ingredients you prefer. I’m always happy to help you pick the right option based on your guest count, budget, and the type of event you’re planning.
Yes! At Whirlwind Creations, we do apply a small processing fee for card payments. Because we use Square, their merchant requirements follow all state regulations, which means sales tax will automatically be added to card transactions.
If you prefer to avoid these fees, you’re welcome to pay with cash or check instead.
For full details, please take a moment to review our Terms & Conditions. We truly appreciate your understanding as we continue providing delicious food and exceptional service to make your event unforgettable.
Yes! Our everyday platters and trays are eco-friendly, fully disposable, and can simply be tossed after your event for quick and easy clean-up. Some specialty boards—such as our acacia wood and holiday-themed options—may incur an additional fee if you choose to keep them rather than return them. This fee must be paid before your event, preferably at the time of ordering, though we understand you may finalize your decision later.
No Refunds Policy
By placing an order with Whirlwind Creations, you agree that all payments are final and non-refundable, regardless of reason. This includes but is not limited to:
Acts of God or weather events
Cancellations or changes of mind
Transportation delays, spills, or accidents
Any other unforeseen circumstances beyond the company’s control
Force Majeure
Whirlwind Creations is not liable for delays, cancellations, or issues caused by events beyond our control, including:
Severe weather, natural disasters, or acts of God
Government restrictions or emergencies
Supply chain or labor disruptions
Illness, pandemics, or public health emergencies
In such cases, we reserve the right to reschedule or cancel orders without refund, consistent with the No Refunds Policy.
Payment Terms & Deposit Policy
All orders must be paid according to the following guidelines:
Orders over $150: A 50% non-refundable deposit is required to secure your order. The remaining 50% must be paid 7 days before your event date or pickup date. Failure to pay the balance on time will result in forfeiture of your order, with no refund or ability to apply the payment to a new order. Full payment upfront is accepted and a receipt will be provided.
Orders under $150: Full payment is required once your order is accepted. All orders must be paid at least 48 hours in advance for last-minute orders.
Payment Confirmation: Once your deposit or full payment is received, you will receive a confirmation message with your invoice and an overview of your order. No refunds will be issued once an order is accepted and finalized.