Question 1

Can I pick up my balloon garland or column?

Accepted Answer

Yes, you can pick up. Please come with an SUV with seats down. and nothing in the car. Make sure you have fishing wire (or string) and command hooks for installation. If you are picking up the day before, please place balloons inside until your party.

Question 2

Do you deliver?

Accepted Answer

Yes delivery is available.  The delivery fee starts at $25 within a 10 mile radius and is an additional charge per mile for deliveries outside of this radius. 
*Please note that delivery does not include any type of setup services.

Question 3

How long will my balloons last?

Accepted Answer

If your balloons are outside in extreme heat/cold or rain, we cannot guarantee outdoor decor for more than 1-3 days. If your balloons are in direct sunlight, it is possible that they will only last the day and could pop or shrivel due to intense heat. If your balloons are inside, they can last up to 3 weeks!

Whirlwind Creations is not responsible for the balloons once they leave our possession.

Question 4

How do I install my balloon garland?

Accepted Answer

We recommend hanging your balloon garland with 3m Command hooks and using fishing wire or long zip ties to attach the balloon arch to the hooks.

Question 5

Are your balloons filled with helium or air?

Accepted Answer

Our balloons used in garlands, columns, and also letters and number balloons are filled with air and will not float.  The only balloon offering helium is our Jumbo 3ft Balloons that do float.

Question 6

How much advance do you need?

Accepted Answer

We need 7-14 days advance notice for all balloon orders.  Balloon columns and small garlands for pickup can be made on shorter notice.  Please note that we do only take a limited amount of balloon orders, especially during busy holiday seasons so please reach out to secure your date in advance.

Question 7

Can you do rush orders?

Accepted Answer

Yes, when our schedule allows we can do rush orders. There is a 25% of total project cost rush fee for 24-48 hour notice rush orders.

Question 8

What is your cancellation policy on custom balloons?

Accepted Answer

The customer must notify us of cancellation within 7 days prior to the event, pickup or delivery.  Depending whether these were special order items the customer will receive store credit for a future order or a full refund. Orders that are not cancelled no later than 7 days prior to delivery, pickup or installation will not be refunded in any way.

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Frequently asked questions